Terms of Service.

Welcome to Ragged AI. By using our platform, you agree to these legal terms. Please read them carefully. Last updated February 9, 2026.

1. Acceptance of Terms

By accessing or using Ragged AI, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you are prohibited from using the service.

2. User Responsibilities

You are responsible for maintaining the security of your account and for all activities that occur under it. You must not use the service for any illegal or unauthorized purpose, including violating any intellectual property rights.

3. Intellectual Property

Ragged AI and its original content, features, and functionality are owned by Ragged AI and are protected by international copyright, trademark, and other intellectual property laws. Your uploaded data remains yours, but you grant us the necessary rights to process and store it as part of the service.

4. Limitation of Liability

In no event shall Ragged AI be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or other intangible losses, resulting from your use of the service.

5. Termination

We reserve the right to terminate or suspend your account and access to the service immediately, without prior notice or liability, for any reason, including breach of these Terms.

6. Subscriptions, Payments & Billing

Ragged AI offers free and paid subscription plans (including monthly and annual Pro billing). When purchasing a subscription, fees are billed in advance on a recurring schedule based on your chosen plan. You authorize Ragged AI to charge your selected payment method. Prices are clearly detailed on our pricing page and are subject to change with advance notice.

7. Cancellation & Refund Policy

You can cancel your subscription at any time directly through your account dashboard or by contacting us at support@raggedai.com. Your cancellation will take effect at the end of the current paid billing cycle, and you will retain access to your paid features until that time. If you experience technical failure or our service does not perform as advertised, contact support@raggedai.com within 14 days of your purchase for a full refund review.

8. Customer Support & Disputes

We are committed to customer satisfaction. For any billing questions, service interruptions, or support requests, please contact our support team at support@raggedai.com. We respond to all inquiries within 24 to 48 business hours.

Legal Contact

legal@raggedai.com

Ragged AI

Empowering Production RAG Pipelines.